Privacy Policy

ACCHAH, of Unit 29 Enterprise Road, Waterlooville, PO8 0BT, is a community interest holding company providing legal support services, national and international humanitarian aid, employment, education and training services in the UK.

We are not a solicitor, law firm, or lawyer. We provide practical information, resources, signposting, support tools and assistance for people who need help understanding their options.

1. Personal Data We Collect

We may collect personal information you provide through our website, forms, job applications, support requests, enquiries, or email correspondence. This may include your name, contact details, application information, documents, and any information you choose to provide to us.

2. How We Use Your Data

We use your data only where necessary to provide support, process enquiries, assess job applications, carry out vetting, prevent fraud, manage security, respond to complaints, and operate our services.

3. Legal Support Data

We take the use of personal data very seriously. Data in relation to legal support services is not shared with any third party unless you expressly authorise or instruct us to share it in writing.

4. Job Application Data

Your data is encrypted, processed and stored securely only in accordance with the processing of your job application. We do not share any of your data with any third parties, nor is it held for any longer than needed for the sole purpose of vetting, security and fraud prevention.

If you decide not to go ahead, or your application is unsuccessful for any reason, all application data is deleted and removed completely from the database where it is no longer required.

5. Cookies

We use only the minimum level of cookies needed to enable the functioning of the website, improve security, and support our legitimate interests in operating the website. We do not use unnecessary tracking cookies unless clearly stated or consented to where required.

6. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

7. Complaints

We take customer service seriously. If you have a complaint, you are required to email us with the nature of your complaint so that we can respond within 7 working days. If you are dissatisfied with our response, you may request a further secondary review.

8. Your Rights

You may request access to your personal data, correction, deletion, restriction of processing, or object to processing where applicable. To make a request, please contact us by email.

9. Contact

For privacy, data protection, or complaint enquiries, please contact ACCHAH using the contact details provided on this website.